Since the lighting industry is subject to rapid changes, it is necessary to adjust our return policy to the advancement of the market. Please contact us through firstname.lastname@example.org to inquire after the possibilities.
The return application should include item numbers, quantities, invoice numbers and the reason for the return request.
The return application can be submitted up to 3 months after invoice date.
Return applications with a value of € 500,- or higher are evaluated separately.
The goods can be returned to Lumi Parts after the return form has been received.
When the return form has been received, there is a window of 6 weeks to return the items to Lumi Parts. After this period the right of processing the return, along with the right to a credit note, expires.
The return form has to be attached to the outside of the return shipment.
Return requests from third parties cannot be processed.
Samples qualify for a credit note when the return application is submitted up to 3 months after invoice date.
Lumi Parts evaluates and decides on the possibilities to return items that have been custom made and items that are no longer included in our assortment.
The items should be new, undamaged and unused and should be returned in their original, undamaged packaging.
Lumi Parts will issue the credit note within 10 working days after the return order has been received.
2. Costs associated with return orders
Return costs consisting of 20% of the value of the return order will be calculated, unless the items are returned due to Lumi Parts’ fault.
The goods are returned to Lumi Parts on the costs and risk of the applicant.
Defective items will be repaired. If it turns out that reparation is not possible, Lumi Parts will decide whether a credit note will be issued or whether a new item will be send.
Costs concerning transport and disassembly are the responsibility of the applicant.
Lumi Parts reserves the right not to issue a credit note. In that case, the products will be returned in consultation with the applicant.
Return orders do not influence the obligation of payment of outstanding invoices.
The terms of warranty as mentioned in our General Terms and Conditions apply in all cases.
The warranty period starts on the invoice date.
The warranty period for all LED related items is 3 years, for all others types of products the warranty period is 1 year.